The most important thing to remember when writing your formal complaint letter is to be direct and tasteful. If you simply rant and rave incoherently, your complaint isn't likely to be taken seriously. If you've been unfortunate enough to experience poor service and want to know how to write a complaint letter, you're in the right place. How to Start a Complaint Letter.
Making the purpose of your letter clear from the get-go is paramount to delivering an effective complaint letter. Consider introducing your letter of complaint with 'I would like to file a complaint', or something of that nature. This will ensure that the reader processes the rest of the letter in the way you intend them to. Also, don't forget to write your contact details on top. Complaint Letter Format. A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself.
The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter. At the end of the letter, make it clear what you hope to achieve, and politely sign off.
For every complaint letter you write, you'll need to keep the following key features in mind. In order to convey your message effectively, it's best not to skip over any of these. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint. Pay attention to the complaint letter format, the voice, and the use of language.
I am writing today to complain of the poor service I received from your company on June 12, I was visited by a representative of That Awful Company, Mr. Madman, at my home that day. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon.
Your representative did not remove his muddy shoes upon entering my house and consequently left a trail of dirt in the hallway. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone that I was not interested in.
I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning and half a day's vacation waiting for Mr. Madman to show up. This free business form is a letter template for small businesses. These letters are intended to put your complaint or issue in writing, and solicit a response. At times, issues or items of significant dispute and value can bring rise to legal action or precede it. If your issue is a very serious one, we recommend consulting an attorney or customize a legal letter written by attorneys.
Thorough coverage of your issue and the paper trail of correspondence are things that you should maintain as a priority. We were attended by your staff member Nick who showed us the stock with complete patience. We decided to purchase the Wilman set and paid the required amount via credit card. The set purchased was actually a gift to my wife on our anniversary today and I had requested Nick to get the set delivered today. I was disappointed to see the wrong set delivered to me because it was a surprise gift to my wife which got spoilt.
I request you to look into this matter and deliver the right set to my residence at the address mentioned above at the earliest. You must be logged in to post a comment. Letters Privacy Policy Contact Us.
Start by mentioning the date of visit, the item intended for purchase and name of staff who attended to you. Specify item selected and mention if payment was made. Specify whether item delivered was wrong or defective. Mention that you are enclosing a copy of the payment receipt and end by asking the concerned authority to investigate, and deliver the correct item.
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