If you find out the vehicle you bought has been stolen, you have days to submit. In that case, you have 90 days to submit your request. After submitting a request, you will generally receive a determination within 45 days from eBay , which will provide contact information for the VPP admin.
That person will respond within a few days to discuss options, ask for additional information, and start reviewing your situation. Be sure you have all your paperwork and everything that transpired well-documented.
It will be up to you to prove your case and illustrate why you're eligible for the vehicle purchase protection program. After requesting reimbursement, you have two weeks to provide estimates from two approved service providers, which will be covered at your expense if applicable.
Once all of that information is gathered, eBay and the VPP administrator will assess eligibility, whether a loss was endured, determine if the loss was caused by the kind of fraudulent activity that is covered, and how much the reimbursement amount will be if warranted.
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Ask a Question. Type your question here Most Helpful Posts. Subject Helpful Re: Fake buyers making overpriced offers to pull s Selling fees are too high. The vehicle is less than 20 years old and has more than a 5, mile odometer discrepancy from the mileage stated in the seller's listing. This protection is not available for vehicles listed in the Race Car or Aircraft categories. Vehicles that are subject to a recall for this type of damage are not eligible for VPP. Regular maintenance and fluid levels.
Normal wear and tear, including but not limited to belts, hoses, tires, brakes, bushings, joints, spark plugs and wires, interior features, minor dents, paint chips and scratches. Damage after purchase - Damage or loss caused during shipping or otherwise after purchase. Cosmetic damage, such as paint or external surface rust. Unverifiable damage. Any damage on a vehicle listed with anything but a "clean" title. Deposit issues Sending a non-refundable deposit for a vehicle and not receiving the vehicle, or a refund, because you chose not to complete the transaction or pay the remaining balance for any reason.
Ancillary losses Punitive damages, lost profits, loss of work, travel expenses, or restocking costs. Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clean". Receiving a title that is not signed, is improperly assigned, or receiving a title but not being able to register the vehicle unless you are unable to title the vehicle due to an undisclosed lien against its title.
Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay.
Other Buyer's remorse. Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle. Any damage that could have been discovered upon a reasonable inspection before you paid for and picked up the vehicle in person.
Any damage that does not impact the safety or operability of the vehicle. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator.
Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions. Transactions occurring off-eBay or on any other website. How to request reimbursement? We find that the basis for many reimbursement requests is often a simple misunderstanding between a buyer and a seller.
As a result, we encourage you to first try to resolve any issues through communicating with the seller.
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