Due to the failure of hardware or software or both, every computer user has to face this problem at least for once in a time.
This can be neglectable until it happens daily or too frequently. If you are annoyed from the Windows 10 random shutdown, then check these methods below to solve it. Yes, this is a good feature of every computer system which helps to save energy by putting the computer in sleep mode if you are leaving it ideal for a long time. It also contributes to extending the battery life if you are using a laptop.
You can resume your work with only a hit of the key and enter a password if you have set any. This is good only until it causes the problem of an auto shutdown. As reported by a few Windows 10 users, they experienced a full shutdown of the system instead of a sleep mode after a specific period. I will not recommend this to beginners, but they can give it a try. Beware that if you make any mistake, then it can create many other problems in your system. So make sure to do it accurately.
If you are confused or afraid of doing it, then move to the next method, otherwise, read ahead. Auslogics Driver Updater. If your computer is acting really weird and keeps shutting off spontaneously, you should scan your system as soon as possible — such symptoms are indicative of malware infection. Microsoft Windows Defender is a built-in security solution that can banish unwelcome guests from your computer:.
Perform a deep system scan using your main security solution. Make sure you have the latest version of your antivirus software installed. Check your PC for malware your antivirus may miss and get threats safely removed with Auslogics Anti-Malware. Let a special anti-malware tool join the battle — for example, Auslogics Anti-Malware will back up your main antivirus and force malicious invaders to beat retreat.
With time, laptop users tend to run into battery issues. So, if your venerable laptop has become too unpredictable and keeps shutting down without your permission, your battery might be the one to blame for this kind of misbehaviour. Consider replacing your old battery with a new one. If yes, make sure the device in question is not the root of the evil: plug your computer directly into the power outlet and see if it works properly.
If you use resource-heavy programs or apps, you may need a charger with a higher voltage capacity. For example, if your charger is 90 watts or less, this might not be enough — as a result, your PC keeps shutting down spontaneously. Sleep Mode is a great option if it works properly: it preserves energy and lets you wake up your sleeping computer within just a few seconds. However, Sleep Mode may become dodgy in Windows 10 and cause random shutdowns instead of anticipated sleep.
The Fast Startup option helps your computer boot up faster. Unfortunately, Fast Startup may account for spontaneous shutdowns. If unexpected shutdowns keep happening, consider updating your BIOS. This procedure must be performed carefully — otherwise, your PC can be irreversibly damaged. Therefore, if you are uncertain of your expertise, we recommend you to seek professional assistance.
If you are experiencing issues with apps in Windows 10, try running Windows Store Apps Troubleshooter. Fixing app problems can stop continual shutdowns. Take a closer look at the apps you use. Does your computer keep turning off while one particular application is running? Do your best to trace the culprit and reinstall the app in question. Corrupt registry keys and entries, PC junk and unbalanced system settings can turn your Windows into a roller coaster. Using a comprehensive tool, e.
I changed the button settings so the power button does nothing. Now I'll have to see if that is the problem. I assume you've checked Windows Updates to make sure it isn't trying to auto restart to complete the install of updates? If all that fails you can try disabling hardware to narrow done if a particular component or driver is the cause.
Were recent updates installed? If so you can try rolling those back in case that corrupted something. Check your heat sink. That's not all in order, just a list of stuff to check. The only times I've seen a clean shutdown due to hardware was from heat. The few times I've seen where it shutdown due to a different hardware issue, like a short in the motherboard or a problem with the battery component, the computer just turned off, no graceful shutdown.
If the system did shut down for heat there should be a corresponding critical error in the event viewer. Thank you for your suggestions. I really do appreciate you taking the time to respond. To answer a couple questions: we've rebooted the computer numerous times and the Windows updates are running ok.
The user is an admin on that system. Vents are clear, we have a temp monitor running not showing any overheating , and virus scans are coming back clean. I haven't checked the hardware yet because, unfortunately, that's a very busy user aren't they all? A little more information: this has been happening every few days for the last 2 or 3 weeks. It would happen one day and then nothing for 6 days or so, so it hasn't been super high priority. I did have a chance to dig a little deeper in the event viewer and I spotted some messages that make me scratch my head.
All of the reboots had these 2 errors logged:. Some Googling of error 0xff shows that Microsoft is aware of some issue, but they don't have a solution yet. Does any of this make sense to any of you? Was USER the actual user listed, or did you redact, and if that was the username is there a local user on the system with that name?
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